The Main Points:

• Safe secure payments through either Worldpay or Paypal.
• Fully insured fast shipping.
• No taxes or duties to pay (only applies to the USA).
• Products can be exchanged or returned (terms and conditions apply).
• We conform to the Data Protection Act 1998 so have a strict privacy policy and do not share your information.

Making a Purchase.

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection you will be asked for address and contact details that we need to be able to satisfy the order. You then select your preferred method of payment. The following credit and debit cards are accepted: through Worldpay's secure server VISA and  Mastercard or via Paypal secure payment system. All payments are made in $'s USD.

After you click the button "Confirm Order" you then enter a secure screen to enter your credit card details. The secure area is indicated by the gold padlock in the address bar for both Worldpay and Paypal.

If you prefer you can place your order by phone on 0044 1243 539369.

Delivery.

Parcels are sent by Air Mail and delivery is made by the your local mail service. Typically to the USA this service takes an average of 8 working days from the day we send the order. We will also send parcels by DHL depending on the destination, weight and value of the order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For customers in the USA it is very unusual for any Customs duties or taxes to be charged. In the unlikely event that tax and/or duty is charged then we will refund you the full amount of the charges you have to pay, this is only for orders being delivered to the USA. For any other country it is the responsibility of the addressee to pay any taxes or duty that maybe charged by customs.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. Credit card transations are through WorldPay or Paypal. All credit card numbers are encrypted in the software when the order is placed using WorldPay's or Paypal's encryption. They are not held in clear text on any web site. gifts4fishing does not see any credit card details.

Contacting Us

If you need to contact us, please email us at customerservices@gifts4fishing.com, alternatively, you can call on 44 (0)1243 539369.

If you prefer you can write to: 4 Duxford Close, Tangmere, Chichester, West Sussex, PO20 2JH, United Kingdom.

Customer Services is open Monday to Friday between 0900 and 1700hrs GMT

Calls are charged at normal international rates.

In the event that you are unhappy with any aspect of dealing with gifts4fishing, please inform us as soon as possible, by email, telephone or letter, in order that we can put things right without delay.

We will send you the following:

- an acknowledgement of your complaint within 5 working days (within 2 days by email)

- a full reply to your complaint within 14 days (within 7 days by email)

If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with

This does not affect your statutory rights as a consumer.

Returns Policy

DAMAGED / FAULTY GOODS

We take every effort to ensure that our products reach you in perfect condition. However, should you receive any products in less than perfect condition, contact us within 30 days to let us know and we will arrange for a refund or exchange. Please include full details of the fault, the date you purchased the goods and any invoice number or order number plus your contact details to assist us in processing your return and issuing replacement goods/refunds.

In this event we will also refund the cost of postage.

This does not affect your statutory rights as a consumer.

EXCHANGING A PRODUCT

Please notify us before returning a product for exchange. You may return a product to exchange for a different style, colour or size within seven days of receiving the item. The item must be returned in good condition, in its original packaging with al labels attached. The return postage and the shipping of the exchanged item is at your cost.

Important: Products returned must be marked 'British Returned Goods' and a customs declaration must be included, stating that the products are being returned as they are either faulty, unwanted or for repair. If the correct documentation is not completed the Customer may be liable for any Customs or Import duties charged.

Important: For some exchanges we may also need to charge you for the cost of shipping the exchanged item, such as Barbour jackets. The cost of shipping can vary from a few dollars for a small item up to $35.00 for an item such as a Barbour jacket. Even though during special offer periods the shipping cost on your order may show zero there is of course a cost to us. Or if we have a standard shipping charge for every order the actual shipping cost may vary between orders. Please contact us to find out how much the shipping charge will be. We only charge you the actual cost of shipping that we are charged by the carrier. 

Cancellation of an Order.

You have the right to cancel an order without reason within 7 working days after you receive the goods. If your purchase arrives in good condition, but you are unhappy with it, we will be happy to make a refund of the value of the goods. We cannot refund our original shipping costs to you. The item must be returned in good condition, in its original packaging with labels attached and we will make a reimbursement within 30 days of the cancellation date. Unfortunately we cannot pay for the return of unwanted products.

If you wish to cancel your order within the seven day cooling off period (seven working days after the day on which you receive them) you MUST inform us in writing either by email or letter, of your wish to cancel. You then have a reasonable period to return the goods to us.

Note, the seven day cooling off period does not apply to business to business transactions.

Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Some damage to the product packaging we do accept. Please note that when returning a cancelled item, the parcel is your responsibility until it reaches us. The postage cost is your responsibility.

Important: Products returned must be marked 'British Returned Goods' and a customs declaration must be included, stating that the products are being returned as they are either faulty, unwanted or for repair. If the correct documentation is not completed the Customer may be liable for any Customs or Import duties charged.

Important: Any refunds due will be completed within 30 days from the date of the cancellation. We will only refund the value of the goods. The original cost to us of shipping and handling will not be refunded. The cost of shipping can vary from a few dollars for a small item up to $35.00 for an item such as a Barbour jacket. Even though during special offer periods shipping cost on your order may show zero there is of course a cost to us. Or if we have a standard shipping charge for every order the actual shipping cost may vary between order.

Exceptions to cancellations or refunds are any products that have been modified, customised or engraved according to the customer's request. Once work has started such as lengthening garments or engraving products we will make every effort to delivery quickly but modified, customised and engraved items can not be cancelled or returned.

Returned goods should be sent to: gifts4fishing, 4 Duxford Close, Tangmere, Chichester, West Sussex, PO20 2JH, United Kingdom